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Terms & Conditions
ACCEPTANCE
All orders are accepted according to these terms and
conditions only.
PRICE
All prices are subject to change without notice. Calculation
errors sometimes occur. We cannot be responsible for
mathematical errors on hand written quotes. Please check
your order carefully to make certain all calculations and
prices are correct.
ACKNOWLEDGEMENT/CONFIRMATION
It is the responsibility of the customer to check the
work-order for errors. Therefore, it is important that you
review your order form carefully and report any
discrepancies immediately to insure correct production. MSM
cannot be responsible for production errors arising from
unreported discrepancies, such as spelling errors, colors,
etc. Any special requests must be in writing. We will not be
responsible for verbal instructions that are not followed.
TERMS
All custom printed orders require a 50% deposit, balance due
upon completion, cash or certified check. Company check may
be accepted only once an account has been established and
application approved. Personal Checks are accepted. There
will be a $20.00 service charge on all returned checks and
the account will be on a cash-only basis. Past due invoices
are subject to a service charge of 1 1/2% per month.
QUANTITY DISCOUNTS
To qualify for quantity discount pricing, the entire order
must be printed with the same screen.
RE-ORDERS
No screen charges will apply if re-orders is placed within
12 months of last order.
SCREENS/TAPES
All artwork, screens, and embroidery tapes are the sole
property of MSM Silk Screening and are produced for use for
in-house production only, and will not be made available for
any other purpose. Screen prep charges vary and MSM reserves
the right to adjust billing without notice should extra
art-prep is required. Unless an exact black/white mechanical
is supplied, ALL artworks, including letter styles, imprint
sizes, and any such variables, are at the complete
discretion of our art staff.
PRODUCTION PROOFS
Paper proofs will be faxed at no extra charge. Changes to an
existing proof, unless for errors made by MSM, will incur
additional charges. Camera-ready stats are available at
additional costs.
CHANGES
Changes cannot be made once a final order is placed. If
accepted, all changes must be in writing and may incur
additional charges. MSM will produce all orders exactly as
per the specifications written on the order form only. We
will not be responsible for mistakes on orders or changes in
orders made by phone not accompanied by a written request
for such alterations.
PRODUCT AVAILABILITY
We assume no liability for non-fulfillment due to inability
to obtain garments due to shortage of materials at various
times. MSM serves the right, when necessary and in our
judgment, to substitute garments of equal or greater quality
in order to complete orders in a timely manner. MSM also
reserves the right for substitution of ALL rush orders or
any orders with a specific deadline.
MATERIALS AND INKS
MSM cannot guarantee the exactness of dye lots. Garments on
the same order, even team orders, may have various shades of
the same color; in addition, some garments take ink better
than others. No responsibility is assumed for fading or
bleeding due to various combinations of ink and fabric dyes.
CANCELLATIONS
Your order covers merchandise specially made for you and not
carried in stock. Cancelled orders will be charged according
to cost incurred up to the date of cancellation, including
screen, art, set-up, and garment return charges.
RETURN POLICY
MSM cannot be responsible for garments that were ordered
incorrectly. Exchanges, if at all possible, require
re-stocking and shipping fees. Any claims for damaged or
defective goods must be received within 14 days of delivery
date.
UNCLAIMED MERCHANDISE
Any order not claimed within 60 days of date of invoice is
forfeited to MSM and deposit is lost. The customer will be
liable for any outstanding balances on unclaimed
merchandise.
OVERRUNS/UNDERRUNS
We will make every attempt to fill exact quantities ordered.
However, due to availability goods and unforeseen production
problems, this is not always possible. A 5% shortage range
is reserved.
RUSH ORDERS
Rush orders are usually produced as a favor to our customers
and at no additional costs. Therefore, MSM reserves the
right to make the final decisions on variables including
garment style, colors, inks, etc. in order to meet deadline.
We cannot be responsible for any delays in delivery once an
order is shipped via UPS.
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